Founding Product Designer

About the role

We're hiring a founding product designer to define how diagnostic intelligence, reasoning capture, and fleet-wide pattern recognition show up for the people who use them — service technicians, service engineers, and OEM engineering teams.

The problems are complex, the users are expert practitioners, and the design surface is largely greenfield. You'll own the end-to-end design process: research, interaction design, visual design, and prototyping.

What you'll do

• Lead design for the core product — from early concepts through production UI
• Conduct user research with technicians, service engineers, and fleet operators
• Build and maintain the design system and component library
• Collaborate closely with engineering on implementation — we ship fast
• Translate dense, technical workflows into interfaces that feel obvious in hindsight

What we're looking for

• A portfolio that demonstrates strong interaction design and systems thinking
• Experience designing for complex, data-rich, or workflow-heavy products (enterprise, dev tools, analytics, or similar)
• Proficiency in Figma and comfort working in code (or at least reading it)
• Ability to work directly with users who are domain experts — and learn from them
• Bonus: experience in automotive, aerospace, heavy equipment, or any field-service domain

Why this role

Most diagnostic tools look like they were designed by committee in 2009. We're building something better — a product that compounds organizational knowledge and makes every technician's next diagnosis faster than the last. You'll define what that looks and feels like.