01
Extreme dedication to our customers' needs.
We serve customer-service organizations. We solve root causes, not symptoms. Responsive, fast, and dedicated to their business.
Mobility · Service intelligence
The central nervous system for service.
The intelligence layer that turns every service event into compounding organizational insight — across telemetry, service, and engineering, for the entire mobility industry.
Built by people who led service and diagnostics at Tesla, Rivian, and Ford — with adjacent engineering experience from Google, Apple, Amazon.
TeslaRivianFordGoogleAppleAmazon
The state of mobility service
Service is the largest unsolved cost center in mobility and it’s getting worse.
The shift towards software broke the diagnostic playbook. Intermittents that never reproduce in the bay. Field reality that never reaches engineering. Knowledge that walks out with the senior tech.
25%
YoY rise in warranty claims
Modern, software-defined vehicles fail in new ways and faster than service organizations can keep up.
40%
of technician time spent diagnosing
Most of that time is spent reproducing intermittent issues that never present in the bay.
$30B
wasted annually on misdiagnosis
Wrong parts, repeat visits, and "works-as-intended" returns — every incident a trust-erosion event.
What the intelligence layer does
Three movements. Across the entire service organization.
01 · Ingest
Unify telemetry, service history, and field knowledge.
Predictive Horizons sits across the systems you already run — telematics, work-order, technical documentation, parts catalogs — and gives them a single, queryable surface.
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02 · Reason
Context-aware diagnostic guidance at the point of action.
When a vehicle comes in, the platform has already diagnosed the issue, the system surfaces the evidence for the technician to review and complete the diagnosis. Engineers and technicians stay in control, the platform makes them measurably faster and more accurate.
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03 · Compound
Every diagnosis sharpens the next one.
The reasoning behind every resolution is captured, indexed, and applied to the next case. Insight that used to walk out at 5pm is now a permanent part of how the organization operates.
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Industries we serve
One intelligence layer. Six industry contexts.
The diagnostic playbook differs by industry. The platform adapts. We work with OEMs, fleet operators, and service networks across mobility’s hardest service problems.
Automotive
Automotive OEMs
Passenger and EV manufacturers facing rising warranty exposure on increasingly software-defined vehicles.
See industry brief
Commercial
Commercial Trucks
Class 4-8 manufacturers where uptime is revenue and a misdiagnosis costs days, not minutes.
See industry brief
Heavy Eq
Heavy Equipment & Agriculture
Construction, mining, and ag OEMs supporting machines in remote conditions where remote diagnosis is the difference.
See industry brief
Rec Vehicles
Recreational Vehicles
RV manufacturers untangling multi-vendor systems where the customer experience lives or dies in the service bay.
See industry brief
Aerospace
Aerospace
Operators and MROs where defensible field knowledge and early issue detection are safety-critical.
See industry brief
Fleets
Fleets & Service Networks
Multi-OEM operators who need a single intelligence layer over a fragmented service ecosystem.
See industry brief
How it works
From reactive repairs to proactive insights — in five movements.
Predictive Horizons is the operational backbone the existing service stack has always been missing. Built for the way diagnostic engineers, technicians and warranty leads actually work.
- 01Symptom
Patient Zero arrives.
DTC, customer concern, telematics anomaly, service escalation. Predictive Horizons watches every channel.
- 02Context
The platform assembles the case.
Vehicle history, similar resolutions, applicable tech docs - all unified before a human sees it.
- 03Hypothesis
Ranked candidate causes, with evidence.
Technicians see why each hypothesis is on the list — not just a black-box answer. Every claim is traceable.
- 04Remote test
Confirm before dispatch.
Pull data, run tests, identify the intermittent fault — without sending a truck or asking the customer to come back.
- 05Resolve & propagate
Fix one. Fix the fleet.
When a resolution lands, the reasoning propagates to every similar vehicle, every similar future case, and back to engineering.
What changes
The numbers move. Quickly.
Pilots see measurable change inside 90 days. Not because we replace anyone — because the people who already do this work get measurably better at it, every day.
60%
faster root-cause analysis
15%
warranty-cost reduction
5%
improvement in fix-right-first-time
25%
reduction in "works-as-intended" calls
What we stand for
Four principles. Defensible against every product decision we make.
02
Multiplying human impact.
We are the central nervous system for service, not a knowledge base, not a dashboard, not a training tool. We multiply the impact of every technician, engineer, and warranty lead.
03
Ecosystem integrity.
We bridge the fragmented service ecosystem. By collapsing the distance between engineering intent and field reality, we build trust between consumers, technicians, and manufacturers.
04
Uncompromising Safety.
We exist to keep occupants safe. We force a shift from reactive repairs to proactive insights, enabling early issue detection at scale before incidents escalate.
Positioning
Not a chatbot.
Not a knowledge base.
Not a dashboard.
Chatbots are passive. They wait for a query, then guess. A diagnostic engineer doesn’t have time to phrase the question well three times before getting a serviceable answer.
Knowledge bases are static. The moment they’re written, they begin decaying. The senior tech who held the real diagnostic playbook is unsearchable.
Dashboards observe. They display state. They don’t reason about it. Service organizations are drowning in dashboards that confirm what they already know.
Predictive Horizons is the operational system underneath all of those. It works alongside the people doing the actual diagnostic, repair, and recall work — at the moment they’re doing it. The expert stays the expert. The work just compounds.
An active partner — not a tool
Built for the way service engineers
actually work.
Predictive Horizons works alongside diagnostic engineers, technicians, and recall leads — at the point of action, with the actual context, at the moment of the actual decision. It captures the reasoning that goes into every diagnosis and applies it to the next one.
The expert stays the expert. The work just compounds.
Latest insights
Field notes from the people building this.
Article
Apr 26, 2026
Rethinking Fix It Right the First Time (FIRFT): A Proposal for True Quality Measurement
A breakdown of why traditional FIRFT metrics fall short in the automotive industry and how to accurately track true service success.
ReadArticle
Mar 10, 2026
Why the warranty line keeps rising — and what no one is willing to say about it
Warranty cost is the loudest signal that the legacy service stack is failing. Here is the operational shape of the answer.
ReadArticle
Feb 18, 2026
The intelligence layer, explained
A short, plain-English account of what an intelligence layer is, what it isn't, and why every mature service organization will run on one.
ReadReady to see it
See Predictive Horizons in your environment.
A 30-minute walk-through against your existing service stack. We bring the framework; you bring the hardest case you have on the desk.