Insights
Service, diagnostics, and warranty — how we think about them.
Long-form analysis from the team, short-form field notes, and customer case studies. New writing on a regular cadence.
Article
April 26, 2026
Rethinking Fix It Right the First Time (FIRFT): A Proposal for True Quality Measurement
A breakdown of why traditional FIRFT metrics fall short in the automotive industry and how to accurately track true service success.
ReadArticle
March 10, 2026
Why the warranty line keeps rising — and what no one is willing to say about it
Warranty cost is the loudest signal that the legacy service stack is failing. Here is the operational shape of the answer.
ReadArticle
February 18, 2026
The intelligence layer, explained
A short, plain-English account of what an intelligence layer is, what it isn't, and why every mature service organization will run on one.
Read
Ready to see it
See Predictive Horizons in your environment.
A 30-minute walk-through against your existing service stack. We bring the framework; you bring the hardest case you have on the desk.